Shipping policy

 The following shipping policies apply for all purchases made on this Website.

Orders placed during the normal business hours of Monday-Friday 8am-6pm est., may take up to 1-3 business days to process. The duration of the processing can fluctuate depending on order volume and availability. Orders placed after hours and/or during weekend hours will begin to process on the next business day. Other circumstances that can extend processing period may include, but are not limited to, unpredicted disasters, holiday rush, and COVID-19 safety precautions. Due to COVID-19, there may be unavoidable delays in shipping. If you have any questions regarding the status of your order, please feel free to contact us at info@ixliv.com.

Once a package is shipped, we are no longer responsible for lost or stolen packages.

If your package shows delivered, but you have not received it, please reach out to USPS Customer Service at 1 (800) 275-8777.  Due to privacy concerns, I:XLIV cannot reach out to USPS on behalf of the customer. 

If you have concerns of package theft, please reach out to us when you place your order to request a "signature required" delivery.

*Email us anytime and we will get back to you within 24-48 hours

Shipping charges will be processed with your order and charged at the time of purchase. Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards any free shipping offer.

Depending on selections made during checkout, shipping in the United States will take 4-5 business days.

The shipping time frame may be extended due to natural disasters or delays caused by the carrier, which I:XLIV does not take responsibility for. If you have questions about your tracking information please see the track order section of this site.